In my research on explanation-awareness I am looking very often into what designers do or don’t do (see elsewhere on my blog). If one already has a complex software tool that one wants to enhance with explanation capabilities it surely does not help to overwhelm the user with additional explanatory information, one needs to carefully design the explanation capabilities and the explanations. Garr Reynolds compiled a nice list of tips that I’d like to promote here:
Most people do not really think about design and designers, let alone think of themselves as designers. But what, if anything, can regular people — teachers, students, business people of all types — learn from designers and from thinking like a designer? And what of more specialized professions? Can medical doctors, scientists, researchers, and engineers, and other specialists in technical fields benefit in anyway by learning how a graphic designer or interaction designer thinks? Is there something designers, either through their training or experience, know that we don’t? I believe there is.