“Trust me. I know what I’m doing.” These famous lines from the 1980ies sitcom Sledge Hammer could be easily applied to information systems, don’t you think? You just have to trust them. They know what they are doing. You—the users—do not know. You have no means of learning what is going on inside, just as frustrating as trying to find out how Sledge ticks …
[composed and posted with ecto]
Dr. Thomas Roth-Berghofer 